Thank you for your interest in our web site and in using our secure shopping cart. Your on-line orders will receive the same quick service and personal attention that our catalog customers have always received. It's still our policy to send out orders the next working day after they are received. IMPORTANT: After you select an item from a page, be sure to click on the large yellow button at the top or bottom of that page to send the items to the shopping cart. This must be done BEFORE you leave the page.
WE NOW SHIP VIA BOTH THE POST OFFICE AND UPS
POST OFFICE: We now ship via the post office if the UPS is more than the post office charge by $1. However, this will not work if you have a post office box and do not include it in your address.
UPS: We ship UPS if the charge is not more than the post office by $1.
SHIPPING COST: Since we only charge whatever the Post Office or UPS charges us (no packing or handling fees) and that depends on your zip code and the weight of your package, we cannot tell you ahead of time the amount of the shipping charge. This charge will not appear on the shopping cart but will be added to your invoice and to your credit card. NOTE: UPS now charges an extra $8 for incorrect or incomplete addresses which, if it happens, we must charge to you. Please make sure you give us the correct and complete address. UPS does not deliver to a PO Box.
MINIMUM ORDER: Because we do not charge any packing or handling fees (only the exact shipping cost) and the cost of these has risen, we now have a $20 MINIMUM ON ORDERS (before tax and/or shipping). An order over $20 would, also, be to your advantage since the UPS minimum charges on small orders, the new gasoline surcharge (and in some cases, a UPS surcharge to certain areas), may cause the shipping to seem disproportionately high on small orders.
IF YOUR ORDER CONTAINS CHINA please be sure that your order meets the $20 minimum after we deduct the 20% off on all china. This 20% off price will not show on the shopping cart but we will deduct it from your invoice and from your charges.
REGARDING ASSORTMENT DISCOUNTS: The shopping cart is unable to show the discounts on ASSORTMENTS of brushes, an ASSORTMENT of books & studies nor dealership discounts. If your order qualifies for any of the above ASSORTMENT discounts, Please write "brushes discount", "books & studies discount" or "dealer" in the "comments section" that will appear under the shopping cart at the FINAL checkout. Your credit card will be charged ONLY the correct amount regardless of the total on the shopping cart.
IF YOU ARE ORDERING VIA REGULAR MAIL PLEASE SEND SUFFICIENT POSTAGE SO THAT WE DON'T HAVE TO BILL YOU. ANY OVERAGE WILL BE REFUNDED IN YOUR PACKAGE.
A GIFT FOR YOU: If the non-discounted items (excluding gold) in your order totals $100 or over you will receive a gift or gifts from us that is valued at not less than 50% of your shipping weight cost for those items. (Continental USA, only)
BREAKAGE: We don't have much of a problem with breakage as we pack our orders well. If you do have breakage, please retain the carton with our label, packing materials and the broken merchandise. Notify Ann Cline Studio immediately.
OUR GUARANTEE: If you are not satisfied with any item, please notify us within 30 days and we will replace it, refund, or credit your account. Please do not return any item without notifying us in advance and receiving instructions.
and happy shopping. Carl & Ann Cline